MODEL WITHDRAWAL FORM
(This document or letter should only be completed and sent if you wish to withdraw from the contract)
Subject: Withdrawal from the contract
In: ..................................., a............./.............../.............
Attn:
NAME COMPANY S.L.
CIF/NIF: B-12345678
Address: Street, Number, Town, Province, Country, Postal Code, etc
Telf. 0034 96 XXX XXXX
Email: email@ejemplo.com
Owner of the following e-commerce website: https://www.ejemplo.com
By means of this, I inform you of my/our willingness to WITHDRAW from our contract for the sale of the following goods and/or provision of the following services:
Type of product(s) and/or service(s) and description of the product(s) (include, if applicable, the reference number):
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Order No.: ....................................................................................................................................
Date the order was placed or subscribed: .................................................................................
Order Receipt Date: .....................................................................................................................
Name and identity document (DNI/NIE/Passport) of the consumer(s) and user(s) (copy attached):
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Address of consumer(s) and user(s):
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Telephone number of consumer(s) and user(s):
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Email address of consumer(s) and user(s):
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Name and address of the recipient of the shipment (only if the address is different from that of the consumer(s) and user(s)):
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Signature of the consumer(s) and user(s)
(Only if the form is filed on paper)
RIGHT OF WITHDRAWAL
By virtue of the provisions of Royal Legislative Decree 1/2007, of November 16, 2007, which approves the revised text of the General Law for the Protection of Consumers and Users and other complementary laws, the consumer has the right to withdraw from the contract concluded at a distance (by telephone, internet, post, fax, etc.). at home, etc.) within 14 calendar days without the need for justification.
The withdrawal period shall expire 14 calendar days from the day on which the contract is concluded, or, as the case may be, from the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the goods, or of the last of those goods purchased or of the last of the pieces of the same good acquired for the same order.
To exercise the right of withdrawal, the consumer must notify his or her decision to withdraw from the contract by means of an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use this model withdrawal form, although its use is not mandatory. The user also has the option of completing and sending the model withdrawal form or any other unequivocal declaration electronically, attaching the document and sending it to email@ejemplo.com. By means of this option, the consumer will receive without delay on a durable medium (e.g. by e-mail) the acknowledgement of receipt of such withdrawal. In order to comply with the withdrawal period, it is sufficient that the notification relating to the exercise of this right is sent by the consumer before the expiry of the relevant period.
The exercise of the right of withdrawal shall extinguish the obligations of the parties to perform the contract or conclude it when the consumer has made an offer, so that, in the event of compliance with the above-mentioned conditions, I will reimburse him for any payment received, including, where appropriate, delivery costs, without undue delay and, in any case, within 14 calendar days from the date on which the consumer's will was received and to withdraw from the contract. This refund will be made using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise and provided that you do not incur any costs as a result of the refund.
The contracts mentioned in Article 103 of Royal Legislative Decree 1/2007, of November 16, 2007, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, are excluded from the right of withdrawal.